KENANGA ANNUAL REPORT 2018

74 KENANGA INVESTMENT BANK BERHAD SUSTAINABILITY STATEMENT STAKEHOLDERS CONTACTED DURING THE MATERIALITY SURVEY A total of five hundred and fifteen (515) responses were obtained, of which three hundred and seventy (370) were valid and used for computation. Each stakeholder group was well represented in the survey. The views of each stakeholder were given equal weightage in the calculations. OUTCOME OF THE MATERIALITY SURVEY The outcome of the materiality survey process is presented in the matrix below. Board of Directors and Group Executive Committee Media Remisiers/ Agents LOW RELEVANCE TO KENANGA GROUP HIGH LOW HIGH IMPORTANCE TO STAKEHOLDERS Economic Impact Environmental Impact Social Impact Customer privacy and cyber security Customer satisfaction Corruption, fraud and money-laundering Anti-discrimination Employment and benefits Responsible marketing Human rights Quality Responsible investment Talent management and career development Financial literacy Diversity and inclusion Responsible lending Industrial advancement Anti-competition Employee engagement and volunteerism Environmental awareness Environmental resource management Business ethics OUR FOCUS The materiality process validated our areas of focus and has helped provide a holistic view of issues relevant to our business, which sets the foundation for more meaningful reporting. Drawing on the outcome of the materiality survey results, as well as, prioritisation based on the nuances of our operating environment, the following pages are the disclosures of the sustainability matters, categorised based on the EES pillars. We will work to further align our initiatives and reporting to the results of the materiality survey, and endeavour to reflect it in the statement next year. Employees Vendors