KENANGA ANNUAL REPORT 2018

72 KENANGA INVESTMENT BANK BERHAD SUSTAINABILITY STATEMENT WHO AND HOW WE ENGAGE We engage with many stakeholders in various formal and informal settings. The engagement approach and channels applied differ according to the nature of each stakeholder groups. Our key stakeholders and methods of engagement with each are summarised below. Stakeholder Groups Our Commitment Engagement Channels Employees We strive to create a high performing environment, with a strong commitment towards employee development and ensure an engaged workforce that values ethics and compliance. • Team meetings • Surveys • Training and development programmes • Bulletins and updates • Employee volunteerism programmes • Employee events and campaigns • Policies and procedures • Performance assessments • On-boarding sessions Customers We add value to our customers by sharing insights from our extensive industry experience and expertise, as well as, empowering and enabling them through technology and digitalisation. • Corporate website • Customer service help-line and e-mail • Social media platforms • Mass media • Roadshows • Workshops • Meetings, brie ngs, seminars and conferences • Surveys Shareholders and Investors We aim to keep our shareholders abreast of salient developments and meaningful information, as well as, to listen and respond to their feedback. • Corporate website • Annual report • Annual General Meeting • Extraordinary General Meeting Regulators We are committed to uphold a culture which is compliant with all regulatory principles and rule of the day, through constant engagements and dialogues. • Corporate website • Policies and procedures • Meetings, brie ngs, seminars and round-table discussions Vendors We engage in regular day-to-day communications with vendors to conduct operations with consideration for efficiency and quality. • Meetings and briefings • Corporate website • Policies and procedures • e-Procurement system Communities We strive to work with communities in need through employee volunteerism and outreach. • Community outreach programmes • Employee volunteerism programmes • Social media platforms • Donations and appeals