41 How We Are Governed Financial Statements Shareholders’ Information Additional Information For more information on how we manage our cyber security agenda, please refer to pages 44 and 45 of our Sustainability Report 2021. Equipped our Group Digital, Technology and Transformation Division with a team of experienced cyber security experts, responsible for steering the Information Technology Governance & Security (“ITGS”) workstream. Delivered mandatory monthly cyber security awareness training to all employees virtually through our collaboration with Sophos and also via our in-house Kenanga Learning Management System (“LMS”) platform. Rolled out regular email phishing simulations to promote vigilance and employee awareness of phishing threats. Capacity Building 3,732.9 83% 4 hours logged for mandatory in-house cyber security training. success rate achieved in identifying phishing emails via our employee phishing simulator. mock-phishing exercises were conducted throughout the year. CLIENT EXPERIENCE We place our clients at the heart of our business and continuously strive to provide seamless, safe and consistent experience across multiple touchpoints. Responsible Marketing and Communication We ensure that all information such as those contained in prospectuses and memorandums are publicly disclosed to our prospective and existing clients, and that these disclosures comply with regulatory requirements set out by Bursa Malaysia, BNM, the SC and also abide by Financial Services Act (2013), Consumer Protection Act (1999), as well as, the Malaysian Code of Advertising Practice. We have a set of internal policies that serve to further uphold our standards in the preparation and dissemination of all promotional and marketing materials. These policies are available to all employees on the intranet portal, which includes our Advertising Policy, Social Media Policy, Media Relations Policy and Group Complaint Handling Policy. Our brokers and salespeople are provided with relevant information and training that emphasise the importance of upholding and demonstrating high standards through our services. We recorded zero incidents of non-compliance concerning product and services information and labelling as well as marketing communications in 2021. Building A Client-Centric Approach To facilitate two-way communication with our existing and prospective clients, we have several channels including digital communication platforms, telephone support and physical branches that enable us to gather feedback which serve to help us improve client experience. For more information on how we manage our internal policies on responsible marketing and communication as well as improving client experience, please refer to pages 46 and 47 of our Sustainability Report 2021. Capacity Building and Cyber-Aware Employees
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