39 How We Are Governed Financial Statements Shareholders’ Information Additional Information Operational Efficiency Through Technology Internally, we continued to digitalise our operations to enhance operational efficiency. Cloud Migration Programme A three-year cloud migration strategy has been developed as a guide towards cloud adoption that will provide the Group with enhanced scalability, performance, physical security and long-term cost-effectiveness. The implementation of the programme is currently being conducted via a phased approach consisting of several initiatives. One of our first few cloud-native systems to be deployed in 2022 for the Group includes a digital client on-boarding facility that offers Electronic Know Your Customer (“e-KYC”) capabilities. As we move forward, we progressively equip our IT personnel with relevant skills to implement this cloud migration programme. The capacity building initiative is expected to run until 2023. For more information on how we drive our digitalisation agenda at Kenanga, please refer to pages 38 to 45 of our Sustainability Report 2021. Some of the key progress we made in 2021 include: Ceased cheque issuance services Launched 3 Robotic Process Automation (“RPA”) bots Digitalised 54 key workflows under the iLeap project Rolled out an online platform for Relationship Managers to execute order fulfilment for Dual Currency Investment Developed a Group-wide cloud migration strategy Enabled online onboarding through the online futures account opening #ThinkDigital Series In 2021, we initiated #ThinkDigital, an hour-long virtual sharing session every month with our employees which centred around the theme of technology and digital innovation. Some of the topics covered included an introduction to cryptocurrencies, how A.I. is shaping the future of financial services, as well as the future of non-fungible tokens (“NFT”). Over the year, we conducted over nine (9) virtual sessions, which gained over 2,365 views.
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