247 How We Are Governed Financial Statements Shareholders’ Information Additional Information 33. OTHER OPERATING EXPENSES Group Bank 2021 RM’000 2020 RM’000 2021 RM’000 2020 RM’000 Personnel costs - Salaries, allowances and bonuses 195,241 180,489 149,029 142,270 - EPF 20,066 18,784 16,014 14,991 - ESS 1,302 2,515 1,024 2,343 - Others 30,524 29,652 16,444 16,556 247,133 231,440 182,511 176,160 Establishment costs - Depreciation of property, plant and equipment (Note 16) 11,714 11,781 10,829 10,958 - Amortisation of intangible assets (Note 17(d) and (f)) 5,624 5,101 4,642 4,259 - Amortisation of right-of-use assets (Note 18) 8,465 8,449 7,397 7,337 - Rental of premise 397 415 324 275 - Rental of equipment 640 604 412 360 - Repairs and maintenance 5,836 6,069 3,635 4,086 - Information technology expenses 14,792 14,776 14,779 14,669 - Others 6,249 7,010 2,746 3,361 53,717 54,205 44,764 45,305 Marketing expenses - Promotion and advertisement 18,822 12,548 4,317 2,943 - Travel and entertainment 4,040 4,160 668 1,383 - Others 448 930 289 847 23,310 17,638 5,274 5,173 Administration and general expenses - Communication expenses 4,680 4,482 4,053 3,764 - Regulatory charges 33,361 36,056 31,224 34,160 - Printing and stationery 1,266 1,552 781 1,046 - Administrative expenses 15,230 16,249 12,911 14,546 - Professional fees and legal fees 5,285 4,236 4,939 3,782 - Fees and brokerage 264,508 334,305 198,284 287,308 324,330 396,880 252,192 344,606 Total other operating expenses 648,490 700,163 484,741 571,244 Included in the other operating expenses are the following: Auditors’ remuneration - Statutory audit 583 542 355 345 - Assurance related 58 58 58 58 - Other services 97 65 30 27 Directors’ remuneration (Note 39) 3,930 4,453 3,642 4,165 Property, plant and equipment written off 231 1 - 1 Intangible assets written off - 3 - 3
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