KENANGA ANNUAL REPORT 2020

83 ANNUAL REPORT 2020 // KENANGA INVESTMENT BANK BERHAD Our Commitment How We Engage Topics of Interest • Ensure investors and shareholders are up to date on our business and operations • Incorporate feedback to enhance the value we create • Enhance client experience through innovation and technology Investors and Shareholders • Provide updates and gather feedback through meetings, reports and disclosure Clients • Provide products, tools, education and insights through our trading platforms, mass media, events, emails, websites and social channels • Respond to queries, as well as, gather input and feedback via social channels, helpline and email • Cyber security and data protection • Portfolio performance • Financial inclusion • Financial literacy • Technology and Innovation • Responsible investing • New products and services • Market outlook • Create a safe and high-performing work environment • Embed our values of ethics and compliance throughout the organisation, to lead and participate in industry fight against fraud Regulators • Participate in industry discourse and enforce adherence to regulations and policies Employees • Engage through internal policies, meetings, emails, dialogues, training programmes, special events and performance appraisals Remisiers and Agents • Engage through policies and procedures, training programmes and special events Vendors • Collaborate through meetings, policies and procedures • Compliance culture • Cyber security and operational resilience • Training and development • Product training • Certifications, examination tutorials • Environmental awareness • Create shared value for communities in need • Provide skills and knowledge that empower individuals to make decisions on their investments and financial resources Community Partners • Contribute to various social causes, in particular towards enterprises • Activate employee volunteerism and philanthropy Public • Disseminate investing knowledge via roadshows, social media channels and webinars • Community empowerment • Financial literacy