KENANGA ANNUAL REPORT 2019

S U S TA I N A B I L I T Y S TAT E M E N T 1 2 3 4 85 5 6 7 SUSTAINABILITY STATEMENT OUTCOME OF THE MATERIALITY SURVEY Each issue was measured on a 1 - 5 Likert scale. Scores of over three (3) is considered material to some degree. The average score of each issue was between 4.0 - 4.5, which meant all issues were deemed material to a greater or lesser degree. In line with this, the reporting and update against each issue is reflected in the following pages. The outcome of the materiality survey is presented in the matrix below. IMPORTANCE TO STAKEHOLDERS HIGH LOW RELEVANCE TO KENANGA GROUP HIGH LOW Economic Impact Environmental Impact Social Impact Customer privacy and cyber security Customer satisfaction Corruption, fraud and money- laundering Anti-discrimination Employment and benefits Responsible marketing Human rights Quality Responsible investment Talent management and career development Financial literacy Diversity and inclusion Responsible lending Industrial advancement Anti-competition Employee engagement and volunteerism Environmental awareness Environmental resource management Business ethics ECONOMIC Kenanga Fraud Awareness Week. BUSINESS ETHICS Kenanga Investment Bank Berhad (“ KIBB ”) and Its Group of Companies continue to demonstrate the highest ethical priority in their everyday business conduct and operations. As part of the Group’s commitment to ethical business practices and as part of the three (3)-year plan adopted by the Board in December 2018 to establish an Ethics Governance Structure within the Group, the Board approved the establishment of a Group Business Ethics and Integrity Department (“ GBEI ”) effective March 2019.