KENANGA ANNUAL REPORT 2019

K E N A N G A I N V E S T M E N T B A N K B E R H A D A n n u a l R e p o r t 2 0 1 9 84 SUSTAINABILITY STATEMENT Stakeholder Groups Engagement Channels Our Commitment Vendors • Meetings and briefings • Corporate website • Policies and procedures • e-Procurement system • To engage regularly, to ensure efficient, quality and smooth daily operations. Communities • Community outreach programmes • Employee volunteerism programmes • Social media platforms • Donations and appeals • To work with communities in need through employee volunteerism and outreach. OUR APPROACH TO MATERIALITY In 2019, we further aligned our initiatives and reporting to the results of an online materiality survey that we conducted in 2018. The survey was part of our materiality process, which validated our key focus areas. It gave us a comprehensive understanding of our material issues as we prioritised them according to their level of importance to our key stakeholders. We conduct our materiality assessment every two (2) years and the next materiality assessment will be in 2020. Based on the survey in 2018, we rated the importance of 19 economic, environmental and social issues as shown below: Board of Directors and Group Executive Committee Media Remisiers/ Agents Employees Vendors 1. Business ethics 2. Corruption, fraud and money- laundering 3. Responsible investment 4. Industrial advancement 5. Responsible lending 6. Environmental awareness 7. Environmental resource management 8. Employment and benefits 9. Anti-discrimination 10. Diversity and inclusion 19 Economic, Environmental and Social Issues 11. Employee engagement and volunteerism 12. Talent management and career development 13. Human rights 14. Anti-competition 15. Customer privacy and cyber security 16. Customer satisfaction 17. Responsible marketing 18. Quality 19. Financial literacy STAKEHOLDERS CONTACTED DURING THE MATERIALITY SURVEY A total of 515 responses were obtained, of which 370 were valid and used for computation. Each stakeholder group was well represented in the survey. The views of each stakeholder were given equal weightage in the calculations.