KENANGA ANNUAL REPORT 2019

S U S TA I N A B I L I T Y S TAT E M E N T 1 2 3 4 83 5 6 7 SUSTAINABILITY STATEMENT SUSTAINABILITY GOVERNANCE In 2019, we laid out the foundations to establish a formal Sustainability Governance committee, which will serve to further strengthen our approach in managing the economic, environmental and social issues identified. Our sustainability will be governed at the highest level, by the Board of Directors (“ Board ”), to ensure accountability in embedding sustainability effectively. The Board is committed to the management of resources and processes relating to sustainability issues and to ensuring that sustainability is instilled across the organisation. WHO WE ENGAGE WITH AND HOW In order to continue creating value and to ensure sustainability efficiency, we regularly engage with our key stakeholder groups through formal and informal channels. Regular stakeholder engagements enable us to meet their expectations and address the material issues that will impact our business growth in the long term. We have categorised our key stakeholder groups and engagement approach as follows: Stakeholder Groups Engagement Channels Our Commitment Employees • Team meetings • Surveys • Training and development programmes • Bulletins and updates • Employee volunteerism programmes • Employee events and campaigns • Policies and procedures • Performance assessments • Onboarding sessions • To create a high-performing environment. • To ensure employee development and an actively engaged workforce that values ethics and compliance. Customers • Corporate website • Customer service helpline and email • Social media platforms • Mass media • Roadshows • Workshops • Meetings, briefings, seminars and conferences • Surveys • To add value for customers by sharing insights derived from our extensive industry experience and expertise. • To empower and enable customers through technology and digitalisation. Shareholders and Investors • Corporate website • Annual report • Annual General Meeting • Extraordinary General Meeting • To keep shareholders updated with the latest developments. • To gather and respond to their feedback. Regulators • Corporate website • Policies and procedures • Meetings, briefings, seminars and round-table discussions • To hold regular engagement sessions and dialogues to uphold a regulatory-compliant culture, ensuring all rules of the day are adhered to.