KENANGA ANNUAL REPORT 2017

STAKEHOLDER ENGAGEMENT Throughout the year, we actively engage our different stakeholder groups through various communication channels and activities. The input and feedback gathered serve to facilitate our plans for improvements, innovation in our products and services as well as, anticipation of future market demands. • Corporate website • Policies and procedures • Meetings, briefings, seminars and round-table discussions • Team meetings • Surveys • Training and development programmes • Bulletins and updates • Employee volunteerism programmes • Employee events and campaigns • Policies and procedures • Performance assessment • On-boarding sessions Employees Customers Shareholders Regulators Vendors Communities • Corporate website • Customer service help-line and e-mail • Social media platforms (i.e. Facebook and YouTube) • Mass media • Roadshows • Workshops • Meetings, briefings, seminars and conferences • Surveys • Corporate website • Annual report • Annual General Meeting • Extraordinary General Meeting • Meetings and briefings • Corporate website • Policies and procedures • e-Procurement system • Community outreach programmes • Employee volunteerism programmes • Social media platforms (i.e. Facebook and YouTube) MATERIAL SUSTAINABILITY MATTERS In line with Bursa Malaysia’s Sustainability Reporting Guideline, we have started reporting our sustainability efforts based on material Economic, Environmental and Social elements. Annual Report 2017 65 sustainability statement