KENANGA ANNUAL REPORT 2017

33. OTHER OPERATING EXPENSES (CONT’D.) Group Bank 2017 RM'000 2016 RM'000 2017 RM'000 2016 RM'000 Marketing expenses – Promotion and advertisement 8,880 8,525 6,466 4,186 – Travel and entertainment 4,133 3,578 3,071 2,320 – Others 1,963 1,378 1,629 853 14,976 13,481 11,166 7,359 Administration and general expenses – Communication expenses 4,989 6,030 4,297 5,281 – Regulatory charges 21,299 19,376 19,321 16,118 – Printing and stationery 1,761 1,827 1,300 1,361 – Administrative expenses 15,586 24,568 13,562 18,698 – Professional fees and legal fees 3,463 4,471 3,137 3,069 – Fees and brokerage 136,733 98,735 107,861 77,352 183,831 155,007 149,478 121,879 Total other operating expenses 411,190 377,058 330,904 311,406 Included in the other operating expenses are the following: Auditors’ remuneration – Statutory audit 464 473 295 275 – Assurance related 61 57 61 57 – Other services 403 159 301 50 Directors’ remuneration (Note 39) 3,107 3,457 2,900 1,873 Property, plant and equipment written off 364 4,844 329 2,988 34. (ALLOWANCE FOR)/WRITE BACK OF IMPAIRMENT ON LOANS, ADVANCES AND FINANCING Group Bank 2017 RM'000 2016 RM'000 2017 RM'000 2016 RM'000 (Allowance for)/write back of impairment on loans, advances and financing: – Collective allowance, net (Note 10 (ix)) (237) (289) 4 (433) – Individual allowance, net (Note 10 (ix)) (129) (740) (175) 129 Bad debts and financing recovered 74 376 74 376 (292) (653) (97) 72 Annual Report 2017 31 December 2017 155 notes to the financial statements